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21.11.13

StarSat Answer Frequently Asked Questions


With TopTV changing to StarSat and so many changes already starting to happen (or not), many subscribers have been flocking to the StarSat Facebook page, armed with questions and needing answers.

If you are one of their subscribers and you have questions, well they have finally answered them on their website. Here are some of the answers to the FAQs. 
DO YOU NEED A NEW DECODER?
StarSat will have a new HD decoder. Current or former TopTV subscribers can use their TopTV decoder to receive the StarSat signal. Or, if they prefer, they can buy the new StarSat HD decoder and use it together with their current TopTV satellite dish installation. The cost of the StarSat HD decoder ONLY (i.e. without dish and installation) is a reduced price.
DOES STARSAT HAVE HD CHANNELS?
StarSat does not offer HD channels at present. However, the decoder is fully HD compliant and ready to receive HD channels as soon as StarSat brings these into the packages.
WHAT CHANNELS AND PROGRAMMES DOES STARSAT OFFER?
StarSat offers content in the following main genres: movies, series, drama, news, knowledge, family, sport, kids, music and cultural programming, among other genres.
WHAT MAKES STARSAT’S OFFERING DIFFERENT FROM ITS COMPETITORS?
The key difference is that StarSat will offer its subscribers choice in their TV viewing at an affordable price. Through packages that are streamlined to suit their pockets and viewing preferences.
WHAT CHANNELS ARE AVAILABLE ON STARSAT?
StarSat is home to some of the world’s most popular channels, including Fox, MGM and Discovery. There are also the StarSat ‘own’ channels, which are packaged specifically for StarSat subscribers. 
WILL STARSAT BE COMMISSIONING PROGRAMMING?
While StarSat will acquire local content, StarSat is currently not commissioning local content. This may change, depending on future strategies.
HOW DOES STARSAT DECIDE ON WHICH GENRES TO OFFER ITS CUSTOMERS?
The packages and channel genres are compiled based on the results of market research which shows the trends in viewing choices among viewers. Based on these findings, StarSat has given our customers the option of choice. These trends will be constantly monitored to ensure that there is a genre available to suit all tastes.
HOW DID STARSAT DECIDE ON WHAT CONTENT GOES INTO THE DIFFERENT PACKAGES?
StarSat aims to provide viewers who take the StarSat Special package with a good variety of channels, to give them value at a very affordable price. Some of the channels and programmes in the premium packages are sold internationally, as premium content, and are more expensive for StarSat to acquire, thus they are available in the Sensation and Superior packages, but still offer very good value for money.
WHY DOES STARSAT NOT SHOW SPORTING EVENTS THAT THE CUSTOMER IS INTERESTED IN, LIKE SOCCER, RUGBY, ETC?
StarSat will continue to strive to get the rights to relevant sporting event. However we are unable to broadcast these while other platforms have exclusive rights.
WHAT SPORTS CHANNELS DO YOU OFFER?
Setanta Africa, Setanta Action, Eurosport News, Fuel and NBA TV and, of course, sport broadcast on SABC1, 2, 3 or eTV.
For more answers to your burning questions, head over here

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