... is it even possible? We doubt.
We all remember when Star Times rescued On Digital Media's TopTV last year, we had hope. Finally subscribers would get their money's worth, get new content and all the issues will come to an end. Alas, it was not to be. Instead it feels like the complaints and problems are rising instead of coming to an end.
StarSat has cancelled TLC, Smash Hits! and more popular channels. These are channels that were first launched on TopTV and TLC was one of the channels that DStv subscribers really wanted and convinced DStv to acquire it. So cancelling the channel is a very bad move and sadly there is nothing to be done.
The constant changes are not working for StarSat and no company should be dealing with complaints from unsatisfied subscribers, every single day. And these are not small problems. Technical and content problems are a big part of the things that make many StarSat viewers upset.
StarSat has realised these problems and to calm their subscribers, they released a statement on their Facebook page.
*** Press Release***
Pay television platform StarSat acknowledges recent technical challenges faced by subscribers and wishes to apologise for any inconvenience caused. StarSat would like to reassure its loyal subscribers that the majority of these technical issues have since been resolved.Is there ever going to be a change?
The technical difficulties have been largely the result of the migration process as TopTV upgraded to StarSat. This involved a shift from a single transponder to multiple transponders which although intended to enhance viewer experiences with the addition of more channels, has regretfully resulted in subscribers not receiving certain channels, signal delays, as well as technical dropout.
Those still experiencing difficulty in accessing some or all channels should contact the Call Centre on 086 0860 STAR/7827 or SMS their contact number and ID number to 40003.
StarSat will cover all costs relating to a technician’s visit - should this be deemed necessary.
StarSat would like reiterate its commitment to its subscribers, and once again thanks customers for their support during the transitional period.